Frequently Asked Questions
Clear answers and practical tips for BUYING products online
Frequently Asked Questions
Find clear answers to common questions about buying online, buying tips, and how we can help your online consumer journey.
How can I tell if an online store is legitimate?
Start by checking for key trust signals. A legitimate online store should have a secure website (look for https and a padlock icon), clear contact details, and transparent policies (shipping, returns, privacy).
Also:
Look for genuine customer reviews (not just on the site itself)
Check if the business is listed on platforms like Better Business Bureau or Trustpilot
Search the business name + “scam” or “reviews” in Google
If anything feels off—poor design, too-good-to-be-true prices, or missing information—it’s best to avoid it.
What is the safest way to pay online?
The safest payment methods are those that offer buyer protection.
Best options include:
Credit cards (strong fraud protection)
Secure payment platforms like PayPal or Apple Pay
Avoid:
Direct bank transfers
Wire services
Cryptocurrency payments (for unknown sellers)
These methods are harder to trace and usually offer little to no protection if something goes wrong.
How do I avoid fake or counterfeit products?
To avoid fakes:
Buy directly from official brand websites or authorised retailers
Be cautious of heavily discounted prices (especially for premium brands)
Check product descriptions, images, and reviews carefully
Look for:
Verified purchase reviews
Consistent branding and packaging details
Seller ratings on marketplaces
If you’re shopping on platforms like Amazon or eBay, stick to highly rated sellers with strong feedback histories.
Is it safe to use public Wi-Fi when shopping online?
No—public Wi-Fi is one of the easiest ways for hackers to intercept your personal data.
If you must shop while out:
Use your mobile data instead
Or connect through a trusted VPN (Virtual Private Network)
Never enter sensitive information like credit card details or passwords on unsecured networks, especially in places like cafes, airports, or hotels.
What should I do if I get scammed or something goes wrong?
Act quickly to limit the damage:
Contact your bank or payment provider immediately
File a dispute or chargeback (if you used a credit card or PayPal)
Report the seller to the platform you used
Lodge a complaint with consumer protection agencies like Australian Competition and Consumer Commission
Also:
Change your passwords if you shared login details
Monitor your accounts for unusual activity
The faster you respond, the higher your chances of recovering your money.